Patient Access Supervisor | Emergency Room
Exceptional Care | Strong, Close-Knit Team | Focused on Excellence
Clinical Magnet, a division of ICON Medical Network, is looking for a dedicated Patient Access Supervisor to join our partner's full-time team in Turnersville, New Jersey. Offering great pay, strong benefits, exceptional!
This is a DIRECT HIRE opportunity!
Why Choose This Opportunity
- Patient-centered care environment with meaningful outcomes
Patient Access Supervisor Responsibilities
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department
- Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.
- Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.
- Participate in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility
- Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.
- Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff's time and attendance for compliance
- Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department
- Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols
Qualifications
- Associate's degree in healthcare or business admin required OR in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience AND a minimum of 2 years of patient registration experience required AS WELL AS a
- Minimum of 3 years of supervisory experience in a physician practice or hospital environment , healthcare insurance provider or other healthcare relevant experience required.
- Significant Patient registration experience required in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant setting
- Strong understanding of medical terminology, health insurance (Medicare/Medicaid), and HIPAA compliance
- Excellent communication, customer service, and computer skills
- Ability to lead teams, solve problems, and work in a fast-paced environment.
- Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership
Compensation & Benefits
- $28.96-$41.27/hour based on experience
- Week 1: Mon & Sat 7A-3:30P AND Fri 7:30A-11:30A
- Week 2: Sun & Fri 7A-3:30P AND Mon 7:30A-11:30A
Apply Today
Submit your application for immediate consideration!
Keywords: Patient Access, Supervisor, Insurance Verification, Check-In, Check-Out, Mentoring, Training, Customer Service, EPIC
